Who are you?
AudioThing is a small lab focused on sound design (sample libraries and synth patches) led by composer and sound designer Carlo Castellano.
How can I buy your products?
Just click the “Add to Cart” button in the product page. You will be prompted the shopping cart where you can pay using Paypal or your Credit Cards.
What forms of payment do you accept?
We accept payments by Visa, Mastercard, and American Express. We use Paypal as a payment platform.
We never see or store your credit card information since it is all handled by Paypal.
Do you offer refunds for wrong purchases?
We can issue a refund (or partial refund) only on wrong purchases, for example if you buy the same instruments two or more times, or if there is a sale ongoing and you forget to put the coupon code inside the shopping cart. We can’t issue a refund if you don’t own the full version of the required program(s) for the sample library or patch bank you purchased. There are many “warnings” for this at the bottom of the instruments page, inside each instrument or soundset page, inside each instrument or soundset documentation PDF and, last but not least, inside these F.A.Q.
Do you offer physical delivery?
Usually no, but if you have serious problems downloading our products we may consider sending a DVD/USB-stick for an additional cost. Please, contact us for a price quote.
How do I register and activate my plug-in?
To register your plug-in, you should have a valid license file (*.atl). Inside the plug-in window, click on the more (or help [?]) button and then choose Registration. A popup window will open, click on “Load License File…” and locate your license file.
How can I update my plug-in?
You can update your plug-ins by downloading and installing the demo versions (at the bottom of each product page).
How can I install your products?
Once you have downloaded the .zip archive file of the instrument you bought, you need to unzip it using a software like WinRar (for PC) or UnRarX (for OSX). Just place the folder wherever you want and load the instrument(s) through the Files Tab in Kontakt.
It is better to preserve the internal folder structure, however, it is possible to place instruments and samples to separate folders/harddisks but Kontakt will ask for the new path first time you run the instrument.
How can I add your library in the Libraries Tab?
As 99% of third party developers, our libraries will not show in the Libraries Tab. The Libraries Tab is designed to work exclusively for “Powered by Kontakt” player libraries. Since our libraries are open-format you have to open them with the Files Tab. This is done to keep our price low.
Will Kontakt Player run your libraries?
Kontakt Player will run a demo version of our libraries for a limited time (and with limited editing functions). We recommend a full retail version of Kontakt 3, 4, or 5 (depending on the library).
What version of Kontakt do I need?
So far our libraries require the full retail version of Native Instruments Kontak 3.5, 4.2.4 or 5.1. Please check individual instrument pages for exact requirements for each product.
Instrument is corrupt or Unknown Error?
You are trying to load an instrument with a previous version of Kontakt. Please check the required version for that instrument and check if your version of Kontakt is updated. You may need to download a newer version through the Native Instrument Service Center.
Why Kontakt only?
Kontakt builds on its reputation as the industry standard for professional sampling. Our libraries require extensive use of custom scripts that only Kontakt can offer (so far). We may release some of our “simpler” libraries as SFZ in the future, but keep in mind that we build our instruments around Kontakt, other releases would be only stripped down versions.
How can I install your products?
Once you have downloaded the .zip archive file of the product you bought, you need to unzip it using a software like WinRar (for PC) or UnRarX (for OSX).
Since every synthesizer is unique, you should follow the specific instructions inside the documentation file (PDF) included with the product.
How can I install Massive patches?
You can load single patches manually through “File → Open Sound” or you can add Spheres to the database following these steps:
How can I install Iris patches?
OSX: Macintosh HDLibraryApplication SupportiZotopeIrisIris Library
Windows 7: C:Users<username>DocumentsiZotopeIrisIris Library
How can I install Chromaphone patches?
You have to manually copy the files with ChromaKey prefix to:
/Library/Application Support/Applied Acoustic Systems/Chromaphone/Banks
- Windows: %AppData%\Applied Acoustics Systems\Chromaphone\
If the folder doesn’t exist you can create it manually.