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How can we help?

Common Questions

  • Do you offer refunds for plugin orders?
  • Do you offer refunds for sample library orders?
  • How can I resize the plugin window?
  • The download links have expired, how can I download my products again?
  • What sort of limitations are in the demo versions of the plugins?
  • Where is everything installed to?

License Activation

  • How can I remove the license?
  • How do I activate my plugin with a redeem code?
  • How do I activate my plugin?
  • How many computers can I activate with one license?
  • My computer can't open the license file

Troubleshooting

  • How do I clear my Audio Unit cache?
  • I’ve updated to High Sierra, now the DAW crashes or I can’t activate the licenses
  • My AU plugins aren't showing up in High Sierra (macOS 10.13)
  • Plugin installation fails on Windows - Createfile failed; code 2
  • Pro Tools First can't find the AAX plugins
  • Pro Toos is showing AAE error -7106 when trying to load the plugin

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AudioThing and the AudioThing Logo are registered trademarks of AudioThing Ltd.
Based in Dublin, Ireland.
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  • Plugins
    • Effects
    • Instruments
    • Bundles
    •   iOS – App Store
  • Company
    • About
    • Blog
    • Discord server
  • Support
    • FAQ
    • Plugin Updates
    • Newsletter
    • EULA
    • Contact
  • Account
  • (0)