Contact Support

We offer our support in both English and Italian.
Our office hours are: Monday to Friday 10am - 6pm (GMT).
Current local time in Dublin is: 2:32am. You might need to wait a while.
Don’t forget to check out our Support Center.

Suggestion
All our plugins are compatible with M1 Macs. Some are already Silicon Native (Universal 2 Binary), some will work perfectly fine under Rosetta. You can check the latest updates here.
Suggestion
If your Plugin Collective redeem code appears to be already used, you need to contact Focusrite customer support.
Suggestion
Do you have a VAT id? If not, please, make sure your browser is not auto-filling your VAT id field with wrong values.
Suggestion
If you need to reset your password, click here.
Suggestion
If you are using a Mac with High Sierra, Mojave, or Catalina, you might need to restart your Mac before your DAW can rescan the new plugins.
Suggestion
You can download licenses and installers for your plugin purchases in the user area.
If you haven’t registered yet, please, sign up here.
Suggestion
You don’t need to open the license file. These are the steps to register your plugin:
– Download the license file (.atl) from your account
– Open the plugin in your DAW, a popup will open asking to load the license
– Click on “Load License File…” and browse to the downloaded license file (.atl)
If you haven’t signed up for an account yet, you can sign up here.
Suggestion
If you have a redeem code (serial number), you need to follow these steps to register your plugin: – Sign up for an account https://www.audiothing.net/account/signup/
– Go to the Redeem Code page
– Use the redeem code to add the plugin to your account






    Please prove you are human by selecting the Cup.




    Newsletter

    Subscribe to get news about upcoming products, offers, updates, and more!



    Follow Us

    © 2011-2021 AudioThing Ltd.

    BLACK FRIDAY UP TO 70% OFF PLUGINS
    +