Contact Support

We offer our support in both English and Italian.
Our office hours are: Monday to Friday 10am - 6pm (GMT+1).
Current local time in Dublin is: 5:08pm. You should get a reply soon.
Don’t forget to check out our Support Center.

If your Plugin Collective redeem code appears to be already used, you need to contact Focusrite customer support.
Do you have a VAT id? If not, please, make sure your browser is not auto-filling your VAT id field with wrong values.
If you need to reset your password, click here.
If you are using a Mac with High Sierra, Mojave, or Catalina, you might need to restart your Mac before your DAW can rescan the new plugins.
You can download licenses and installers for your plugin purchases in the user area.
If you haven’t registered yet, please, sign up here.
You don’t need to open the license file. These are the steps to register your plugin:
– Download the license file (.atl) from your account
– Open the plugin in your DAW, a popup will open asking to load the license
– Click on “Load License File…” and browse to the downloaded license file (.atl)
If you haven’t signed up for an account yet, you can sign up here.
If you have a redeem code (serial number), you need to follow these steps to register your plugin: – Sign up for an account
– Go to the Redeem Code page
– Use the redeem code to add the plugin to your account

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