F.A.Q.

General
How can I buy your products?
What forms of payment do you accept?
Do you offer refunds for wrong purchases?
Do you offer physical delivery?
Do you offer Educational Discounts?

Plug-ins
How do I register and activate my plug-in?
How can I update my plug-in?
Do you offer refunds for plug-ins orders?
Pro Toos is showing AAE error -7106 when trying to load the plugin, how can I fix it?

Sample Libraries
How can I install your products?
How can I add your library in the Libraries Tab?
Will Kontakt Player run your libraries?
What version of Kontakt do I need?
Instrument is corrupt or Unknown Error?
Why Kontakt only?

Patches
How can I install your products?
How can I install Massive patches?
How can I install Iris patches?
How can I install Chromaphone patches?


General

How can I buy your products?

Just click the “Add to Cart” button in the product page. You will be prompted the shopping cart where you can pay using Paypal or your Credit Cards.

What forms of payment do you accept?

We accept payments by Paypal or Visa, Mastercard, American Express, and more. We use Fastspring as ecommerce platform.
We never see or store your credit card information.

Do you offer refunds for wrong purchases?

We can issue a refund (or partial refund) only on wrong purchases, for example if you buy the same instrument twice, or if there is a sale ongoing and you forget to put the coupon code inside the shopping cart. We can’t issue a refund if you don’t own the full version of the required program(s) for the sample library or patch bank you purchased. There are many “warnings” for this at the bottom of the instruments page, inside each instrument or soundset page, inside each instrument or soundset documentation PDF and, last but not least, inside these F.A.Q.

Do you offer physical delivery?

Usually no, but if you have serious problems downloading our products we may consider sending a DVD/USB-stick for an additional fee. Please, contact us for a price quote.

Do you offer Educational Discounts?

We offer Educational Discounts to staff and currently enrolled students of audio or music technology courses.
Please, click here to know more.


Plug-ins

How do I register and activate my plug-in?

To register your plug-in, you should have a valid license file (*.atl). You can download it either by clicking on the link in your confirmation email or by signing up for an account here.
Inside the plug-in window, click on the More button and then choose Registration. A popup window will open, click on “Load License File…” and locate your license file.

How can I update my plug-in?

You can update your plug-ins by downloading and installing the demo versions (at the bottom of each product page).
If a demo version is not available, please click here.

Do you offer refunds for plug-ins orders?

We can only offer refunds (or partial refunds) for plug-ins in two cases:
1) If the plugin doesn’t work on your system (and your system fits our Minimal Requirements) and we can’t fix the problem.
2) If there’s no demo available and for whatever reason you don’t like it. In this case you have 2 weeks from the date of your purchase to contact us and ask for a refund (processing fee may apply).

Pro Toos is showing AAE error -7106 when trying to load the plugin, how can I fix it?

This is a known OSX/Pro Tools issue. Please follow these steps:
– Close Pro Tools
– Remove the plugin from /Library/Application Support/Avid/Audio/Plug-Ins
– Open Pro Tools and verify that the plugin is not installed
– Reinstall the plugin


Sample Libraries

How can I install your products?

Once you have downloaded the .zip archive file of the instrument you bought, you need to unzip it using a software like WinRar (for PC) or The Unarchiver (for OSX). Just place the folder wherever you want and load the instrument(s) through the Files Tab in Kontakt.
It is better to preserve the internal folder structure, however, it is possible to place instruments and samples to separate folders/harddisks but Kontakt will ask for the new path first time you run the instrument.

How can I add your library in the Libraries Tab?

As 99% of third party developers, our libraries will not show in the Libraries Tab. The Libraries Tab is designed to work exclusively for “Powered by Kontakt” player libraries. Since our libraries are open-format you have to open them with the Files Tab. This is done to keep our price low.

Will Kontakt Player run your libraries?

Kontakt Player will run a demo version of our libraries for a limited time (and with limited editing functions). We recommend a full retail version of Kontakt 3, 4, or 5 (depending on the library).

What version of Kontakt do I need?

So far our libraries require the full retail version of Native Instruments Kontak 3.5, 4.2.4 or 5.1. Please check individual instrument pages for exact requirements for each product.

Instrument is corrupt or Unknown Error?

You are trying to load an instrument with a previous version of Kontakt. Please check the required version for that instrument and check if your version of Kontakt is updated. You may need to download a newer version through the Native Instrument Service Center.

Why Kontakt only?

Kontakt builds on its reputation as the industry standard for professional sampling. Our libraries require extensive use of custom scripts that only Kontakt can offer (so far). We may release some of our “simpler” libraries as SFZ in the future, but keep in mind that we build our instruments around Kontakt, other releases would be only stripped down versions.


Patches

How can I install your products?

Once you have downloaded the .zip archive file of the product you bought, you need to unzip it using a software like WinRar (for PC) or UnRarX (for OSX).
Since every synthesizer is unique, you should follow the specific instructions inside the documentation file (PDF) included with the product.

How can I install Massive patches?

You can load single patches manually through “File → Open Sound” or you can add Spheres to the database following these steps:
File → Options → Browser
Click “Add” and choose the right Sphere format folder
Click “Rebuild DB”
Click “OK”

How can I install Iris patches?

Copy/move the folder located inside the Patches folder into the Iris Library Patches folder

Copy/move the folder located inside the Samples folder into the Iris Library Samples folder
Iris Library Location by default:
    OSX: Macintosh HD/Library/Application Support/iZotope/Iris/Iris Library
    Windows 7: C:\Users\username\Documents\iZotope\Iris\Iris Library

How can I install Chromaphone patches?

You have to manually copy the files with ChromaKey prefix to:

    OSX: /Library/Application Support/Applied Acoustic Systems/Chromaphone/Banks
    Windows: %AppData%\Applied Acoustics Systems\Chromaphone\

If the folder doesn’t exist you can create it manually.