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How can we help?

Common Questions

  • Do you offer refunds for plugin orders?
  • Do you offer refunds for sample library orders?
  • How can I resize the plugin window?
  • The download links have expired, how can I download my products again?
  • What sort of limitations are in the demo versions of the plugins?
  • Where is everything installed to?

License Activation

  • How can I remove the license?
  • How do I activate my plugin with a redeem code?
  • How do I activate my plugin?
  • How many computers can I activate with one license?
  • My computer can't open the license file

Troubleshooting

  • How do I clear my Audio Unit cache?
  • I’ve updated to High Sierra, now the DAW crashes or I can’t activate the licenses
  • My AU plugins aren't showing up in High Sierra (macOS 10.13)
  • Plugin installation fails on Windows - Createfile failed; code 2
  • Pro Tools First can't find the AAX plugins
  • Pro Toos is showing AAE error -7106 when trying to load the plugin

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© 2011-2023 AudioThing® Ltd.

  • Plugins
    • Effects
      • Mantis
      • Dials
      • Gong Amp
      • Speakers
      • Wires
      • Outer Space
      • Springs
      • Reels
      • Type A
      • Type B
      • Frostbite 2
      • Fog Convolver 2
      • Alborosie Dub Station
      • The Orb
      • Things – Bubbles
      • Things – Crusher
      • Things – Flip EQ
      • Things – Motor
      • Things – Texture
      • Megaphone
      • Wave Box
      • Valves
      • Vinyl Strip
      • Space Strip
      • Phase Motion 2
      • miniVerb
      • Blindfold EQ
      • Filterjam
    • Instruments
      • Noises
      • miniBit
      • Latin Percussion
      • Hats
      • SR-88
      • Hand Clapper
    • Bundles
      • Effect Bundle
      • Vintage Bundle
      • Drum Machines
      • Things Bundle
      • Hainbach Bundle
  • Company
    • About
    • Blog
      • No Subscriptions Here
      • CLAP Plugin Porting
      • Wires History
      • 10th Anniversary
      • Blindfold EQ – Freeware EQ Plugin
      • The Dolby A Trick
      • Moving Forward
      • How to make Ambient Soundscapes
      • How to make creative Convolution Reverbs and IRs
      • Making of The Orb
      • How to make an 8bit chiptune song
    • Discord server
    • Jobs
  • Support
    • Support
    • Plugin Updates
    • Newsletter
    • EULA
    • Contact
  • Account
  • ()