How can we help?
Do you offer refunds for sample library orders?
We can issue a refund (or partial refund) only on wrong purchases, for example, if you buy the same instrument twice, or if there is a sale ongoing and you forget to put the coupon code inside the shopping cart. We can’t issue a refund if you don’t own the full version of the required program(s) for the sample library or patch bank you purchased.
There are many “warnings” for this at the bottom of the instruments page, inside each instrument or soundset page, inside each instrument or soundset documentation PDF and, last but not least, inside these F.A.Q.