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Plugin installation fails on Windows – Createfile failed; code 2

Created OnJuly 26, 2020
  • Support
  • Troubleshooting
  • Plugin installation fails on Windows - Createfile failed; code 2

Plugin installation fails on Windows – Createfile failed; code 2

Windows 10 Fall Update introduced a new Windows Defender feature called Controlled Folder Access to prevent ransomware from taking control of your computer. This feature seems to block some installers from copying the files to the locations required by the plugin (Documents, Public Documents), sometimes the error shown is “Createfile failed; code 2”

A workaround is to temporarily disable this new feature, install the plugin, and enable it again.

Please, follow the steps below:

  • Open Windows Defender Security Center
  • Go to Virus & threat protection – Virus & threat protection settings
  • Scroll down to Controlled Folder Access
  • Temporarily turn off Controlled Access
  • Run the installer
  • Turn Control Access back to on
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